Privacy Policy

1. Introduction

SollCard ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our elite crypto card services, website, and mobile applications.

By using our services, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide directly to us, including:

• Identity Information: Full name, date of birth, nationality, government-issued ID numbers
• Contact Information: Email address, phone number, residential address
• Financial Information: Income details, source of funds, bank account information
• Cryptocurrency Information: Wallet addresses, transaction history, crypto holdings
• Documentation: Copies of government IDs, proof of address, financial statements

2.2 Automatically Collected Information

We automatically collect certain information when you use our services:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Information: Pages visited, time spent, features used, transaction patterns
• Location Information: General geographic location based on IP address
• Technical Information: Log files, cookies, and similar tracking technologies

2.3 Third-Party Information

We may receive information about you from third parties, including:

• Credit bureaus and identity verification services
• Blockchain analytics providers
• Financial institutions and payment processors
• Government databases and regulatory authorities

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Provision

• Process your application and provide crypto card services
• Verify your identity and conduct KYC/AML checks
• Process transactions and manage your account
• Provide customer support and technical assistance

3.2 Legal and Regulatory Compliance

• Comply with anti-money laundering (AML) regulations
• Meet know-your-customer (KYC) requirements
• Report suspicious activities to regulatory authorities
• Respond to legal requests and court orders

3.3 Business Operations

• Improve our services and develop new features
• Conduct risk assessment and fraud prevention
• Perform analytics and market research
• Send important updates and notifications

3.4 Marketing and Communications

• Send promotional materials and offers (with your consent)
• Provide personalized recommendations
• Conduct surveys and feedback collection

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our business, including:

• Payment processors and financial institutions
• Identity verification and KYC service providers
• Cloud storage and data processing services
• Customer support and communication platforms

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal obligations and regulatory requirements
• Respond to government requests and court orders
• Protect our rights, property, or safety
• Prevent fraud and ensure security

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.4 Consent

We may share your information with your explicit consent for specific purposes.

5. Data Security

We implement comprehensive security measures to protect your personal information:

5.1 Technical Safeguards

• Encryption: All data is encrypted using AES-256 encryption both in transit and at rest
• Access Controls: Strict access controls and multi-factor authentication
• Network Security: Firewalls, intrusion detection, and monitoring systems
• Regular Audits: Security assessments and penetration testing

5.2 Administrative Safeguards

• Employee training on data protection and privacy
• Background checks for all personnel with data access
• Regular security awareness programs
• Incident response and breach notification procedures

5.3 Physical Safeguards

• Secure data centers with 24/7 monitoring
• Biometric access controls and surveillance
• Environmental controls and backup systems

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6.1 Retention Periods

• Account Information: Retained for the duration of your account plus 7 years
• Transaction Records: Retained for 7 years for regulatory compliance
• KYC/AML Documents: Retained for 5 years after account closure
• Marketing Data: Retained until you opt out or for 3 years of inactivity

6.2 Data Deletion

Upon request or account closure, we will delete or anonymize your personal information, except where retention is required by law or for legitimate business purposes.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

7.1 Access and Portability

• Request access to your personal information
• Receive a copy of your data in a portable format
• Obtain information about how we process your data

7.2 Correction and Update

• Request correction of inaccurate personal information
• Update your account information and preferences
• Modify your communication preferences

7.3 Deletion and Restriction

• Request deletion of your personal information
• Restrict processing of your data
• Object to certain types of processing

7.4 Withdrawal of Consent

• Withdraw consent for marketing communications
• Opt out of data processing for non-essential purposes
• Request account closure and data deletion

7.5 Exercising Your Rights

To exercise your rights, please contact us at [email protected] or through our customer support channels. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and analyze usage patterns.

8.1 Types of Cookies

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how you use our services
• Marketing Cookies: Used to deliver relevant advertisements
• Preference Cookies: Remember your settings and preferences

8.2 Cookie Management

You can control cookies through your browser settings or our cookie preference center. Note that disabling certain cookies may affect website functionality.

9. International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions by data protection authorities
• Certification schemes and codes of conduct
• Binding corporate rules and other appropriate safeguards

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Providing notice through our mobile applications
• Updating the "Last Updated" date at the top of this policy

Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.

12. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

For EU residents, you also have the right to lodge a complaint with your local data protection authority if you believe we have not handled your personal information in accordance with applicable law.

This Privacy Policy is effective as of January 1, 2024, and was last updated on January 1, 2024.