Cookie Policy

1. Introduction

This Cookie Policy explains how SollCard ("we," "our," or "us") uses cookies and similar technologies when you visit our website, use our mobile applications, or interact with our services. This policy explains what these technologies are, why we use them, and your rights to control our use of them.

By using our website and services, you consent to our use of cookies in accordance with this Cookie Policy. If you do not agree to our use of cookies, you should adjust your browser settings accordingly or refrain from using our website.

2. What Are Cookies?

Cookies are small text files that are stored on your device (computer, smartphone, tablet) when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners.

2.1 How Cookies Work

• Cookies are created when your browser loads a website
• They are sent back to the website on subsequent visits
• They can store information about your preferences and activities
• They help websites remember information about your visit

2.2 Types of Information Stored

• User preferences and settings
• Login information and session data
• Website usage and analytics data
• Advertising and marketing preferences

2.3 Similar Technologies

We also use similar technologies such as:

• Web Beacons: Small images that help us track website usage
• Local Storage: Browser storage for larger amounts of data
• Session Storage: Temporary storage for website sessions
• Fingerprinting: Device identification based on browser characteristics

3. Types of Cookies We Use

We use several types of cookies for different purposes:

3.1 Essential Cookies

These cookies are necessary for our website to function properly and cannot be disabled:

• Authentication and security cookies
• Load balancing and performance cookies
• Cookie consent and preference cookies
• Session management cookies

3.2 Functional Cookies

These cookies enhance your experience by remembering your preferences:

• Language and region preferences
• Display settings and themes
• Form data and user inputs
• Accessibility preferences

3.3 Analytics Cookies

These cookies help us understand how you use our website:

• Page views and navigation patterns
• Time spent on pages
• Error tracking and performance monitoring
• User journey analysis

3.4 Marketing Cookies

These cookies are used to deliver relevant advertisements:

• Interest-based advertising
• Campaign performance tracking
• Social media integration
• Retargeting and remarketing

4. Purposes of Cookie Usage

We use cookies for the following purposes:

4.1 Website Functionality

• Enable basic website features and navigation
• Remember your login status and preferences
• Maintain security and prevent fraud
• Ensure proper website performance

4.2 User Experience

• Personalize content and recommendations
• Remember your settings and preferences
• Provide localized content and language options
• Improve website usability and accessibility

4.3 Analytics and Improvement

• Analyze website usage and performance
• Identify areas for improvement
• Track user engagement and behavior
• Measure the effectiveness of our content

4.4 Marketing and Advertising

• Deliver relevant advertisements
• Measure advertising effectiveness
• Prevent duplicate advertisements
• Enable social media sharing and integration

5. Third-Party Cookies

We may use third-party services that set their own cookies:

Service Provider	Purpose	Cookie Types	Retention Period
Google Analytics	Website analytics and performance tracking	Analytics, Performance	2 years
Google Tag Manager	Tag management and tracking	Functional, Analytics	1 year
Facebook Pixel	Social media advertising and analytics	Marketing, Analytics	90 days
LinkedIn Insight	Professional network advertising	Marketing, Analytics	90 days
Hotjar	User behavior analysis and heatmaps	Analytics, Functional	1 year
Intercom	Customer support and chat functionality	Functional, Analytics	1 year

6. Cookie Management

You can control and manage cookies in several ways:

6.1 Browser Settings

Most web browsers allow you to control cookies through their settings:

• Chrome: Settings > Privacy and security > Cookies and other site data
• Firefox: Options > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Manage Website Data
• Edge: Settings > Cookies and site permissions

6.2 Cookie Consent Banner

When you first visit our website, you'll see a cookie consent banner where you can:

• Accept all cookies
• Reject non-essential cookies
• Customize your cookie preferences
• Learn more about our cookie usage

6.3 Cookie Preference Center

You can manage your cookie preferences at any time through our cookie preference center, which allows you to:

• View all cookies we use
• Enable or disable specific cookie categories
• Update your preferences
• Withdraw your consent

7. Your Choices and Rights

You have several rights regarding cookies and your personal data:

7.1 Right to Consent

• You have the right to give or withdraw consent
• Consent must be freely given and specific
• You can withdraw consent at any time
• Withdrawing consent does not affect past processing

7.2 Right to Information

• You have the right to know what cookies we use
• You can request information about cookie purposes
• We provide clear information about cookie usage
• You can access our privacy policy for more details

7.3 Right to Control

• You can control which cookies are set
• You can delete cookies from your device
• You can block cookies through browser settings
• You can opt out of marketing cookies

7.4 Impact of Disabling Cookies

Please note that disabling certain cookies may affect your experience:

• Essential cookies cannot be disabled without affecting functionality
• Disabling analytics cookies may limit our ability to improve the website
• Disabling marketing cookies may result in less relevant advertisements
• Some features may not work properly without cookies

8. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will:

8.1 Notification Methods

• Update the "Last Updated" date at the top of this policy
• Post the updated policy on our website
• Notify users through email or website notifications
• Update our cookie consent banner if necessary

8.2 Your Continued Use

• Your continued use of our website constitutes acceptance of changes
• You should review this policy periodically
• You can withdraw consent if you disagree with changes
• We will honor your preferences as previously set

9. Contact Information

If you have questions about this Cookie Policy or our use of cookies, please contact us:

For specific questions about cookie management or technical issues, you can also contact our technical support team at [email protected].

This Cookie Policy is effective as of January 1, 2024, and was last updated on January 1, 2024.