Frequently Asked Questions

SollCard is an elite crypto card service designed exclusively for high-net-worth individuals and crypto investors. We provide premium digital currency cards with advanced security, privacy features, and white-glove service that sets us apart from traditional crypto card providers.

SollCard offers several unique advantages: unlimited transaction limits (Black tier), complete anonymity with zero-knowledge architecture, bank-grade security with military-grade encryption, dedicated concierge service, and exclusive partnerships with premium merchants worldwide. We're designed specifically for the elite crypto community.

SollCard is designed for high-net-worth individuals, crypto investors, blockchain entrepreneurs, and institutional clients. We have specific eligibility requirements including minimum crypto holdings, income verification, and enhanced KYC procedures to ensure our exclusive clientele.

Yes, SollCard is fully regulated and compliant with all applicable financial regulations. We are registered with FinCEN, maintain SOC 2 Type II certification, and are PCI DSS Level 1 compliant. We also adhere to strict AML and KYC policies across all jurisdictions where we operate.

We offer three elite membership tiers: Basic ($299/month), Gold ($799/month), and Black ($1,999/month). Each tier provides different daily limits, cryptocurrency support, and premium features. The Black tier offers unlimited transactions and exclusive benefits like private jet access.

Yes, you can upgrade or downgrade your membership at any time. Changes take effect at the next billing cycle, and we'll prorate any differences. Upgrades are immediate, while downgrades require 30 days notice to ensure proper account management.

No, there are no long-term contracts or commitment periods. You can cancel your membership at any time with 30 days notice. We believe in earning your business through exceptional service rather than binding contracts.

Our application process is streamlined but thorough. It includes: 1) Online application with personal and financial information, 2) Enhanced KYC verification with document upload, 3) Due diligence review by our team, 4) Approval and card production, 5) Secure delivery within 5-7 business days.

Your crypto is protected by military-grade AES-256 encryption, hardware security modules (HSMs), and multi-signature wallets. We use cold storage for 95% of assets and maintain comprehensive insurance coverage. Our security team includes former NSA and financial institution experts.

While we require KYC verification for regulatory compliance, we offer advanced privacy features including zero-knowledge architecture, anonymous transaction capabilities, and optional privacy modes. Your transaction history is never shared with third parties without your explicit consent.

If your card is lost or stolen, contact us immediately through our 24/7 support line. We'll instantly freeze your card and issue a replacement within 24 hours. You're protected by our zero-liability policy, and any unauthorized transactions will be fully reimbursed.

We employ advanced AI-powered fraud detection, real-time transaction monitoring, biometric authentication, and behavioral analysis. Our system can detect and prevent fraudulent transactions within milliseconds, and we maintain a dedicated fraud prevention team.

Transaction fees vary by membership tier: Basic (2.5%), Gold (1.5%), and Black (0.5%). There are no hidden fees, and all costs are clearly displayed upfront. We also offer volume discounts for high-frequency traders and institutional clients.

Daily limits are: Basic ($50,000), Gold ($200,000), and Black (unlimited). You can request temporary limit increases for special circumstances, and we offer custom limits for institutional clients based on their specific needs.

Yes, there are one-time setup fees: Basic ($99), Gold ($199), and Black ($499). These cover card production, security setup, and account initialization. There are no annual fees beyond the monthly membership subscription.

Transactions exceeding your daily limit will be declined. You can request a temporary limit increase through our app or by contacting support. For frequent limit increases, we recommend upgrading your membership tier.

We support Bitcoin, Ethereum, and 48+ other major cryptocurrencies including Litecoin, Bitcoin Cash, Ripple, Cardano, Polkadot, and many more. The exact number depends on your membership tier, with Black members having access to all supported currencies.

Most transactions are processed instantly with sub-second confirmation times. Our advanced blockchain infrastructure and optimized routing ensure the fastest possible transaction speeds while maintaining security and reliability.

Yes, we offer a comprehensive mobile app for both iOS and Android. The app includes real-time balance monitoring, transaction history, card controls, support chat, and advanced security features like biometric authentication.

We provide 24/7 technical support through multiple channels: live chat, phone, email, and in-app support. Gold and Black members have access to priority support with dedicated account managers and faster response times.